iVoice USA is aware of the importance in keeping close and personal relation between a company and its clients. That is why iVoice USA concentrates on identifying their customers’ needs and satisfying them, by attending, listening and giving quality solutions.
iVoice USA has experience with many services, including:

Inbound Customer Service

Whether the service is to provide information or responding to their problems, iVoice USA generates more meaningful dialogue between your company and your customers. Our high-quality human and technological support, ensure a standard but personalize customer service.
Because iVoice USA becomes an extension of your company, our agents are fully trained in your products, services and company; always offering a personal level of interaction.

Telemarketing

iVoice USA Telemarketing programs allow selling, promoting and advertising our customers` products or services. At the same time iVoice USA provides:

  • Online Update on clients data base
  • Generate new business strategies
  • Improve customer service
  • Personalize service

 

Collection programs
iVoice USA Collection programs are a complete contact solution that guarantees efficiency, productivity and compliance in your collection process.

  • Maximizing collection rates on low balance collector accounts.
  • Provides automated inbound payment options 24/7
  • Payment reminder
  • Collection notice; reaching the customer for a “2 day payment”

 

Inbound and Outbound Sales programs
iVoice USA works along with its clients selling process, by training and preparing professional in different selling skills. In combination with our extensive range of communication options, we are able to sell using a variety of contact channels.

  • SMS Text messaging
  • Email campaign
  • Calling to potential customers for a specific marketing campaign
  • And more...

 

Customers retention

By fully using all technological communication channels, iVoice USA customer retention and acquisition programs include:

  • Win-back programs
  • Special promotions
  • Information gathering
  • Loyalty programs

 

Help Desk

iVoice USA has specialized and highly trained professionals for organizations that need to provide their customers and users a more detailed solution to trouble-shooting. This service is always customized and leverages state of the art contact center.

 

Product support

iVoice USA assist our clients in providing product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week.

 


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