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 Our
services are implemented via state-of the art infrastructure
provided by our technology partner Altigen.
Together, we offer the most comprehensive level of services
available in the industry today.
Providing complete multi-channel contact center solutions
and enabling sophisticated inbound and outbound voice processing
and online communications to offer you a world class quality
service at a very competitive price.
iVoice
USA methologies include:
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 iKTK
Software, our in house
developed software, reflects the ability to analyze,
meet and personalize our customers’ needs.
iKTK
provides monitoring, call and screen recording, scripting
and reporting capabilities to assure efficiency and
productivity of every call and every service representative.
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PBX services
are provided through Altigen Communications equipment
and iContact
software.
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 ACD
(Automatic Call Distribution)
provides switching technology to assure the most efficient
and accurate use of our staff and your time.
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 CTI
(Computer Telephony Integration) assures
customer satisfaction by providing personalized customer
information to the service representative’s desktop.
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IVR (Interactive
Voice Response) provides
pre-recorded voice prompts and menus to present information,
options to callers and touch-tone telephone keypad entry
to gather responses.
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Along with the
most recent technology advances on equipment, infrastructure,
connectivity, applications and technical disaster recovery.
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